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Serving Nashville & Middle Tennessee

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Reviews

Precision Air | AC Repair
Excellent
4.6
Based on 415 reviews
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My air conditioning was repaired in a timely manner. Hunter was very polite .He did a great job.
Response from the owner: Ann, we value and appreciate your five-star review for Precision Air. Thank you for your trust!
Ryan Lee did my semi-annual checkup on my heat pump. He was super friendly and very professional. He did a great job.
Response from the owner: Thank you for the positive feedback, Jack! Jeremy works diligently to provide professional and thorough services. We appreciate the value you see in his efforts! If you have any additional questions with your maintenance tune-up, please contact our office at (615) 834-3777. We appreciate your business with Precision Air, Inc., proudly serving the greater area of Nashville, TN!
Precision air was able to get to me a day before expected and was quick with an estimate and repair. I will highly recommend for expedient service .
Ryan was excellent! He was personable, polite and checked to see if I had any questions!
Response from the owner: Thank you for your amazing review, Teri! This is just what we like to hear about our technicians and your experience. Please reach out if there is anything else we can do for you. We appreciate your business with Precision Air, Inc. for your home comfort needs.
Response from the owner: Cindy- Thank you for the five star review. Please do not hesitate to give us a call for any questions or concerns you might have and thank you for choosing Precision Air.
Jesse was wonderful, knowledgeable and kind
Response from the owner: Gail, thank you for leaving a review on us at Precision Air and on Jesse. We are happy to hear about your experience and how detail oriented Jesse was with your concerns that day. Please give us a call for any future concerns or questions you might have and thank you for trusting in us at Precision Air!
He was great. He cleaned the drain pipe in my HVAC Unit. It was pricey but hopefully will keep the water from getting backed up again.
Response from the owner: Melody, thank you for the 5 star review on us at Precision Air! We are happy to hear that your concerns taken care of. Please give us a call for any questions or concerns that come up in the future and thank you again for trusting in us!
Jesse did a great job checking the status of a newly installed system and mitigating the noise from the new larger return due to air intake at the grate. Always impressed with the Precison Air folks that we have worked with.
Response from the owner: Marcy, thank you for sharing your experience with Precision Air, particularly regarding Dustin. We value your positive feedback on his communication skills. Our goal is to offer both technical expertise and a friendly, approachable service. We're committed to ensuring your HVAC needs are met with excellence.
Response from the owner: Dan- thank you for the 5 star review. At Precision Air we value hearing about our client's experiences with us to ensure we are always providing the best customer care. Please give us a call for anything you might need help with and thank you for choosing Precision Air!
John was very helpful. He has helped up before, and we are always so thankful when he shows up to fix our issue quickly!
Response from the owner: Thank you for your 5-star review, Anna! We're so glad to hear Matthew was able to quickly find a solution to the problem! Please reach out if you are in need of our repair services again, at (615) 834-3777. We appreciate your business with Precision Air, Inc.
Response from the owner: Linda, thank you for leaving us a 5 star review. If we can help at all answering questions or concerns please give us a call. Thank you for trusting us at Precision Air!
Ryan did a great job!
Response from the owner: Pennie, thank you for leaving a 5 star review on us at Precision Air. We are excited to hear how your service went with Ryan! Please do not hesitate to give us a call for any future concerns you might have and thank you again for choosing Precision Air!
Showed up when he was supposed to.Took care of business in a professional manner, in out in less than an hour.
Response from the owner: Thank you for the 5-star rating, Teresa! We appreciate you choosing Precision Air, Inc. serving in Nashville, TN!
Ryan performed some seasonal maintenance and cleaning. Was very thorough and did a great job.
Response from the owner: Jordan, thank you for the 5 star review! We are happy to hear that Ryan addressed your concerns and did a thorough job. Please let us know if you have any further questions or concerns and thank you for choosing Precision Air
Ryan is a very professional young man, an employee you should be glad to have. Represents you extremely well.
Response from the owner: Hugh, thank you for the 5 star review! We are happy to hear about not only your experience with us at Precision Air, but also with Ryan you technician at the time. We take great pride in having team members that represent our company and appreciate you taking the time to provide us with feedback. Please give us a call for any future questions or concerns and thank you again for trusting in us!
Precision Air is the worst company I've ever had the misfortune to work with. They install shoddy equipment and then charge their customers to fix the shoddy equipment and also for labor. Their customer service is the worst in the industry. Run, don't walk, to find a better HVAC company.
Response from the owner: Andy, thank you for taking the time to leave a review. It is important that we hear the experiences of our customers, even the ones with constructive feedback so that we can grow as a company and to better serve our amazing customers moving forward. We are disappointed that, despite our dedicated efforts and devotion to serving our exceptional customers like yourself, you were unhappy with this experience. As a valued customer, your satisfaction is our top priority, and we apologize for any inconvenience caused by our services. Thank you again for your feedback!
Nate did a great job troubleshooting our HVAC cooling issue. He was polite and was able to diagnose the problem quickly. Thanks for providing great service again!
Response from the owner: Thank you for your kind words and glowing recommendation! We're delighted Jeff provided top-notch HVAC maintenance and excellent service. Precision Air is committed to ensuring your comfort year-round.
Response from the owner: Ethan, thank you for the 5 star review! Please contact us for any further concerns you might have in the future and thank you for choosing Precision Air.
John was knowledgeable and professional. Great!
Response from the owner: Thank you for your recommendation and wonderful review!
I was told by your service technician that came out that freon was no longer available for old HVAC units. That’s not true. Another company came and the tech had some available on his truck. I also was talking to a family member and another company also put freon in their unit. I also was giving an estimate of replacing my unit without the technician actually looking at part of the unit and furnace that were in the attic.
Response from the owner: Latasha, thank you for your feedback. We regret having to be the bearer of bad news however, we stand strong in our commitment to follow the law pertaining to this matter as set by the EPA pertaining specifically to topping off an HVAC system, with a known leak, that utilizes R22 refrigerant.
John Patterson ,Was extremely professional and efficient. Excellent experience overall.
Response from the owner: Chris, we sincerely appreciate you sharing your recent experience with Trevor from Precision Air. Your feedback is truly important to us, and we are delighted to learn that our service exceeded your expectations regarding professionalism and efficiency.
Matthew took care of us. He was friendly and fixed our unit within the hour. Much needed on the hottest day of the summer! Thanks Matthew!
Response from the owner: Jackie - thank you for the fabulous shoutout for Hunter! We are grateful he delivered wonderful customer service. Thank you for trusting Precision Air, TN.
Jeremy is amazing!
Response from the owner: Thanks for the great feedback, Kevin! We appreciate you taking the time to let us know how we are doing. It was a pleasure to service your home comfort needs. - Precision Air Inc.
We have used this firm for several years. Every person has been great. Most recently, a young service professional named Ryan performed routine maintenance. He identified several small problems and, for each one, commented on whether or not repair was critical and what it would cost. He was personable and knowledgeable. Great job
Response from the owner: Mark- Thank you for the 5 star review! At Precision Air we pride ourselves on being detail oriented with our customers and we are thrilled to know that has been your experience with us! Please contact us in the future with any questions or concerns you might have.
Matthew Johnson did great providing customer service.
Response from the owner: Ivan, we are grateful to excellent team members like Jeff, who exemplify the service we strive to provide. Thank you for choosing Precision Air for your HVAC needs!
Nate was absolutely amazing! Was able to fix my AC super fast. I highly recommend them!
Response from the owner: Devy, we appreciate you posting your wonderful review! We are excited to hear about your experience with Nate and how timely it was. Thank you for recommending Precision Air and please contact us for any further assistance you may need in the future.
Response from the owner: Gary- Thank you for the 5 star review. Here at Precision Air our customer's feedback is extremely valuable as we strive to always make improvements. Please reach out to us for any questions or concerns and thank you again!
Matt did a great job and I’m very pleased
Response from the owner: Sussanne, thank you for sharing your experience with us. We are happy to hear that Matt did a great job. At Precision Air your satisfaction is our top priority! Thank you again for your feedback.
He came in and checked how well system was cooling. Then did an inspection of the system outside. He even washed out the main unit.
Response from the owner: Thank you for your 5-star review, Tammy! We appreciate your business with Precision Air, Inc. for your heating maintenance tune-up!
Nat did a great 👍 job. He let me know things that I needed to be aware of and what to expect in the future.
Response from the owner: Shiree- Thank you for your review. We are thrilled to hear that Nat did a great job and provided you with valuable information on what to look out for in the future. At Precision Air your satisfaction is important to us, if you have any further questions or need assistance please let us know.
A professional visit. Everything was very fine!
Response from the owner: David-Thank you for the 5 star review! We are happy to know that your experience/service was handled professionally. Please let us know if we can help in the future and thank you again for trusting us at Precision Air.
Very pleased. Answered all my concerns about my water furnace.
Response from the owner: We're thrilled to hear that you are pleased with our service and that we were able to address all your concerns about your water furnace, Patty. Thank you for choosing Precision Air, TN.
I called to schedule a tech on 6/17/24 and was told that because of the current level of calls they could not get here until 6/20/24 before lunch. I agreed, to the schedule understanding that its been warmer than normal the last few days. its now 6/20/24 almost 130pm and I call because I have not seen the tech yet. Rebecca answered the call and looked up my appointment. After being placed on hold she apologized and said she's not sure what happened then asked if they could reschedule for tomorrow. If they couldn't be here when they scheduled or could not call me to tell they could be here, why would I trust they could be here if they rescheduled. Not very good look. I called another vendor and amazingly they will be here within the hour.
Response from the owner: Mr. Barb, we appreciate your constructive feedback. Our mission is to always improve and feedback like this is one of the best ways for that to happen. Your experience with us is not the standard. We hope to have the opportunity to serve you in the future so that you can see our positive growth. Thank you.
My air conditioning went out in the morning, and after waiting several hours on another company to try and work me in, Precision Air was recommended to me so I decided to give them a call. Trevor Howard came out to my house shortly after I called them, in the evening, and he was able to diagnose and fix the issue very quickly. He was super cool, polite, efficient, friendly. I had a great experience with Trevor and Precision Air, and I will gladly use them again.
Response from the owner: Billy - thank you for sharing your experience with Precision Air. We're glad Trevor could assist you promptly and efficiently. It's great to hear he was polite, friendly, and efficient. We appreciate your recommendation and look forward to serving you again!
Very knowledgeable
Response from the owner: Bobbie - we love the five-star review! Thank you for taking the time to recommend Pumps for Mom.
Great company. Great service. Fair pricing. Highly recommend.
Response from the owner: James - thank you for your kind words! We're delighted to hear you had a great experience with our company and service. Your recommendation for Bug House Pest Control means a lot to us. If you need anything else, feel free to reach out!
Super easy process for service and filters. Trevor serviced 6 units for us and was very kind and knowledgeable. We’ll continue to use Precision moving forward.
Response from the owner: Tiffany - Thank you for your glowing recommendation for Precision Air, TN! We're delighted to hear that you had a super easy experience with our service and filters. It's great to know that Trevor provided excellent service and demonstrated kindness and knowledge while servicing your units. We appreciate your trust.
Response from the owner: Larry - thank you for the five-star review for Precision Air, TN!
He was very precise about service that was needed now and in the future. Explained everything very well. Showed pictures of before and after service.
Response from the owner: Pat - we're pleased our technician was precise in detailing the current and future service needs. It's wonderful to know that everything was explained clearly and that the before and after pictures helped illustrate the work done. We appreciate your feedback for Precision Air, TN and look forward to serving you again!
Response from the owner: Tammy, we appreciate the five-star recommendation for Precision Air, TN. Thank you!
Response from the owner: Raegan - we greatly appreciate the five-star recommendation. Thank you for choosing Precision Air, TN.
John the technician was wonderful. I can’t say the same for the business. I requested a second opinion on work I needed done. I was charged a service fee. I called the office and told them that I was never told I would be charged. They said they would listen back to the phone call and call me back. They did not call me back so I called them back. Their response was not sorry this fee wasn’t mentioned to you when you called they just said the technician came to your house so you have to pay. Terrible business practice. They make a mistake they should eat the cost.
Response from the owner: Elizabeth, we appreciate your feedback and will use it to improve our customer communications. The rep you spoke to did explain it would be a diagnostic, but failed to include there would be fee for it. We apologize for that. We did try to reach out several times via phone to communicate this directly. We would have welcomed the opportunity to speak with you and make it right sooner, however we appreciate your feedback.
Great service
Response from the owner: Thank you for the 5-star rating, Rebecca! We greatly appreciate your business with Precision Air, Inc. Please give us a call if you are in need of our heating or air conditioning services in the future, (615) 834-3777.
All of the above. All good. Thorough.
Response from the owner: We appreciate the five-star recommendation, Sheila. We look forward to continuing to earn your business!
Technician was professional and courteous. Explained the service and what was needed.
Response from the owner: Mary - thank you for your review! We're pleased to hear that our tech was professional and courteous, and took the time to explain the service. Your feedback is greatly appreciated. Thanks for choosing Precision Air, TN.
I've been a customer for a few years now subscribing to a service plan and I have always been impressed. However I'm not one who normally stops and writes a review, but this last time Precision Air went above and beyond and displayed a level of service and professionalism that far exceeds even the wildest of expectations. I know there are a lot of companies out there offering what seems like everything under the sun and then some - but kudos to Precision Air for delivering in a manner that should make every member of their team proud - and every customer of theirs proud as well.Well Done!
Response from the owner: Jason - thank you so much for your thoughtful review! We're thrilled to hear that our service and professionalism have exceeded your expectations. Your kind words and continued support mean a lot to us. We strive to make every experience exceptional, and it's wonderful to know we’ve achieved that for you. We'll share your kudos with the entire Precision Air team. Thank you again, and we look forward to serving you for many more years!
Hunter was great. Great guy!
Response from the owner: Jean — Thank you for your kind words and continued trust in our services! We're glad to hear that Jeremy and our team have provided wonderful service for your unit. Your satisfaction fuels our commitment to excellence at Precision Air. If you ever need assistance in the future, don't hesitate to reach out.
Response from the owner: Thank you, Jeff, for the five-star recommendation for Precision Air!
We have done business with Precision Air for about seven years now, including purchasing the replacement HVAC system for our condo from them and now getting regular service twice a year. They are very attentive to us. When there is a question or issue, the techs and the folks in the office work as a team to make it right. They may not have the cheapest specials in the business, but they consistently behave with fairness and transparency, and they can explain what the charges are for.
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Adam performance was excellent and provided me with some tips to avoid future maintenance costs. Friendly and courteous! VOatis
A/C was down a few months ago, nobody answered the phone after hours and answering machine was full. Had to contact another service.
On time technician,Job performed, courteous and knowledgeable
Precision Air measures up to the high standards they set for their business. I endorse their company on Midday 180 on 1045 The Zone, but only because I’m also a paying customer completely satisfied with their great work. They keep us comfortable in our home, the technician (most recently, Kyle) is knowledgeable, friendly, non-commissioned and doesn’t sell things we don’t need. They are honest and ethical, but most importantly they do great work in keeping my HVAC units working properly during the changing seasons. They’ve been in business locally since 1993 for a reason. I fully put my name behind the quality of their business and work.
We had Precision Air come out and service both of our units that they installed several years back. Kyle did a great job of diagnosing a problem we had been having with the heat in one of the units. He was very professional and explained everything thoroughly even using pictures to show what he had done and what was causing our problem. Precision Air was recommended to us years ago by someone else and we have and will continue to recommend them to others.
always thorough and courteous!
I've been using Precision Air for over 15 years. Great company. Kyle was very professional going over all he did and how everything checked out. Thanks!
5 stars.

I received excellent service from Precision Air! Anthony came by to quote on a Sunday afternoon and was able to install on Monday. The installation crew was very knowledgeable and efficient in a tough attic removal and installation.
I've been a customer for a few years now subscribing to a service plan and I have always been impressed. However I'm not one who normally stops and writes a review, but this last time Precision Air went above and beyond and displayed a level of service and professionalism that far exceeds even the wildest of expectations. I know there are a lot of companies out there offering what seems like everything under the sun and then some - but kudos to Precision Air for delivering in a manner that should make every member of their team proud - and every customer of theirs proud as well. Well Done!
After speaking with a technician, we agreed to have a repair started first thing this morning. He ensured me that the office would call me first thing this morning, didn’t happen. I called the office, and Kelly advised me it would be weeks before anything was done. I told her about my conversation with her company yesterday, and she said “he doesn’t know.” As a customer, and someone who is works in the service industry myself, this is not how you handle internal issues. After explaining to her the case, again. Her response was of no help, no advice, other than you’ll have to wait weeks. So you really expect me to go for weeks with no A/C in my home? After someone in your company has already promised services the next day? I waited all night with no A/C, fully expecting to have my repairs done today. Precision, I will no longer recommend nor use your services. I am very glad that this happened before I purchased my new geothermal unit from you all!
Our A/C has been out for 3 weeks, 6 service attempts by Precision and due to them rigging the Emergency shut off sensor has flooded the ceiling 3 time
Our A/C has been out for 3 weeks, 6 service attempts by Precision and due to them rigging the Emergency shut off sensor has flooded the ceiling 3 times. They have replaced the coil, and other parts, but it has never worked longer than 12 hours at a time. When the technician decided to add a block of wood in the pan to not allow for the sensor to get wet andx shut down the system if overflowed the water dripped heavily through our ceiling causing my wifes makeup to be destroyed (est. $300 worth) and caused the ceiling which had signs of the same flood happening at a prior time, to expand the damaged area by 3-4 times the size and caused a foul smell.
I brought this up to Precision Air and the rep responded "wasn't there already damage in that area?'" which is not at all the issue, the damaged personal items and the odor were not addressed.
I spoke with the owner who agreed that was not handled well on their part and assured me they would take care of it.
We are renters, so then, our landlord said that Precision Air complained about us and that we were not allowed to talk to anyone from their company and he showed up with the same tech to fix it again.... by rigging the sensor,.... which flooded the ceiling.
We made all parties involved aware and are still... 3 weeks later.... without AC
Got to hand it to Precision Air! They came through when several of their competitors didn't even bother to follow up with us. Tony did a great job checking everything out and getting an estimate back within a day. Their installation team was extremely knowledgeable, professional, and did a fantastic job. Can't recommend them enough!
We are so thankful to the folks at Precision Air for the excellent service and the time they spent to educate us about the HVAC challenges we had and the solutions available to us -- even helping us try the least difficult/costly approach first. Their service is beyond anything I have seen in a very long time. Their guys have all the experience to solve complex problems creatively. Great folks!
Precision Air is such a great company. We have used them several times. They are great on the phone and in person. Today Clayton came to fix our A/C and he was polite and helpful in explaining things to me.
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